Change Management Archive

One of the final components of an EMMA implementation is an onsite training where Reps and Admins come together to get trained on how EMMA will be used on a daily basis. While this training may signal the end of an implementation–it is just the beginning of a larger cultural shift. In talking with leadership …

Working with EMMA, I frequently find myself wearing multiple hats and engaging with customers at various points throughout the sales cycle: Working with our pre-sales team to deliver demos Helping to gather customer requirements Working with admins during implementation Following up with users after their ‘go live’ date to make sure everyone is comfortable using …