Best Practices Archive

Grievance Management in EMMA

3 Ways EMMA Adds Efficiency to Your Grievance Management Process Managing grievances is arguably one of the most complex functions a labor union has to work through. Balancing thousands of members, several different contracts and a host of different rules to follow can make anyone’s head spin. Over the last couple of months the EMMA …

3 Best Practices for Member Servicing

The first half of the 2017 I spent travelling the country demoing EMMA to UFCW locals in Washington, Minnesota and Kentucky. While each local had their own set of unique challenges they were trying to solve, they all shared one common desire–to service their membership better. Let’s take a look at three ways that EMMA …