Linus Archive

Grievance Management in EMMA

3 Ways EMMA Adds Efficiency to Your Grievance Management Process Managing grievances is arguably one of the most complex functions a labor union has to work through. Balancing thousands of members, several different contracts and a host of different rules to follow can make anyone’s head spin. Over the last couple of months the EMMA …

3 Best Practices for Member Servicing

The first half of the 2017 I spent travelling the country demoing EMMA to UFCW locals in Washington, Minnesota and Kentucky. While each local had their own set of unique challenges they were trying to solve, they all shared one common desire–to service their membership better. Let’s take a look at three ways that EMMA …

You’ve Just Implemented EMMA. Now What?

One of the final components of an EMMA implementation is an onsite training where Reps and Admins come together to get trained on how EMMA will be used on a daily basis. While this training may signal the end of an implementation–it is just the beginning of a larger cultural shift. In talking with leadership …

Knowing the Best Time to Deploy Membership Management Software for Unions

Working with EMMA, I frequently find myself wearing multiple hats and engaging with customers at various points throughout the sales cycle: Working with our pre-sales team to deliver demos Helping to gather customer requirements Working with admins during implementation Following up with users after their ‘go live’ date to make sure everyone is comfortable using …